Open a Support Ticket

Please Note
Ironton Global does not repair third-party telephone equipment, Network Equipment or ISP issues. A service fee will be charged for any problems with 3rd party SIP devices, telephone systems, network-related equipment or inside wiring at your residence or business. While it is recommended to use a qualified electrician or telephone technician for installation, troubleshooting and/or repairs, you may follow the steps listed below to troubleshoot on your own.

Before You Call

All of our devices require an internet connection to function. Please confirm your internet is working prior to contacting our support team. Additionally, please review these commonly reported issues and suggestions.

Unable to make and receive calls.

If you are using our hosted solution, Yealink IP Phones and or ATA devices, and all phones state “Network Unavailable”, please confirm you have internet. If you do not have internet, the phones will not work. Please contact your internet service provider (ISP).
If the internet is up but all the phones are down. A reboot of your network switch may be needed. Please contact your IT tech to walk you through doing this.
If the above options still do not resolve the issue, please contact tech support @ 1.855.226.0531 Option 2 or submit a ticket to support@irontonglobal.com.
If you are using a Phone System, i.e. Avaya, NEC, Toshiba, etc. and are unable to dial between extensions in addition to receiving and making outside calls, please contact your system vendor.

Receiving “Call is not covered by your Tariff Plan” Error Message

This error indicates the number you are dialing is either not in your plan or you need to dial a 1 plus the number.
If you are dialing a 1 plus the number and still getting this error, please contact support with the number you are intending to dial and we will make sure the area code and exchange is added to your plan.

When dialing out you receive “you have reached the maximum amount simultaneous calls” error message.

This error indicates you have exceeded your limit of simultaneous call paths. More SIP trunks will need to be added to avoid this error. Please contact support to have this evaluated.

Open a Technical Support Ticket

Our automated ticketing system will respond with a ticket number for correspondence.

Here’s What Our Customers Think About Ironton Global

Working with Ironton was a huge success for our company! We now have the ability to link 5 businesses and offsite employees to a central system. A complete VOIP system streamlines operations and helps us to respond better to our customers.

Scott Bowser | CEO, Pennsylvania Renaissance Faire, Manheim, PA

We have been utilizing Ironton Telephone for about 2 years now. Service has been great, quick response to any questions or issues we might have. The team helped us design a solution that fit our needs at the time, that fit our budget and was scalable for our growth which has required us to add extensions and actually move locations both of which have gone very smoothly.

Vicki Crow | Owner, Home Helpers, Walnutport, PA

Ironton is great for our company, offering value and reliability! They work closely with us and provide excellent service and creative solutions to support our business needs.

Jesse James | IT Director, Knoebels Amusement Resort, Elysburg, PA

After more than 20 years as a customer, Moravian University continues to enjoy the reliable service and knowledgeable support we receive from Ironton Telephone. Between the solid day-to-day performance, the ease of working with their support on any issues, and their skillful approach to major upgrades, such as our recent transition of all of our PRIs to SIP trunks, we are a satisfied customer indeed.

Christopher Laird | Assistant CIO for Infrastructure, Moravian University, Bethlehem, PA

We’re happy to be a customer of Ironton’s since 2017 – they’ve always provided solid service, and after-sales support that is second-to-none. We’d recommend their VoIP services to other financial institutions.

Dean Dorman | Director of IT, Mifflinburg Bank & Trust Company, Mifflinburg, PA

Our hosted VOIP service with Ironton has always been excellent! In the rare event there is an issue with the service, or when we need to make a change to the system, their knowledgeable support team responds very quickly. I would recommend their services to any business looking to improve their phone system and reduce costs at the same time.

Jason Lewis | IT Systems Administrator, Coopersburg Kenworth, Coopersburg, PA

Selecting a reliable PRI and SIP provider can be challenging. During the pre-planning for our $165 million hotel, we reviewed several providers but none were able to compare to Ironton Global. Ironton was able to provide the best pricing, options, and reliability that we demanded. Their proven delivery method was easy to implement into our phone system.

Raymond Palumbo | VP Information Technology, Camelback Resort, Tannersville, PA