SIP Devices
While it is recommended to use a qualified electrician, telephone technician and an IT professional for installation, troubleshooting and/or repairs, you may follow the basic steps listed below to begin troubleshooting on your own
Troubleshooting Common Device Issues
Phone Displays “No Service” or “Network Unavailable”
- Please confirm the phone is pulling an IP address. Press the “OK” button that is in the middle of the directional pad. This will populate a status screen and display an IPV4 address.
- If the address is all zeros, 0.0.0.0, this indicates the phone is not talking to the network. Please move the phone to another data jack or verify network connections at that location.
- If the phone is displaying a valid internal address of 192.168.x.x, 10.x.x.x, or 172.x.x.x, please reboot the phone as a first step. Remove data connection and power supply (if available).
- If a reboot of the phone does not resolve the issue, please contact technical support @ 1.855.226.0531 option 2 and a representative will walk you through logging into the phone GUI to verify credentials.
- NOTE: If you experienced a power outage / network outage the phones at times will be set to disabled mode. A tech support representative will work with you to re-enable the device/account.
